Customer Support Engineer (Wakefield, UK)
HUB Parking Technology, world leader in parking systems, Part of the FAAC Group including 40 sales companies, more than 3,400 employees worldwide and 18 production sites.
Customer Support Engineer:
The successful candidate will be part of HUB Parking Technology UK, within the FAAC Group Business Unit, that develops, produce, and distribute the most advanced, flexible, and reliable parking solutions. Specifically within the Customer Service Department, they will help to manage after-sales services in terms of Parking System Installations, supervising the commissioning of new systems, maintenance and troubleshooting, working with a wide combination of software and frameworks.
Main responsibilities:
- Carry out installation works and commissioning as instructed by Lead Engineer and Project Manager
- Carry out planned maintenance as distributed by call centre
- Carry out repairs on site
- Discuss and resolve problems with customer
- Responsible for administrative documents and archive corresponding records
- Instruct and support customer in the use/maintenance of products
- Promote the company and its products
- Ensure Health & Safety procedures are followed
- Carry out specific jobs which belong by nature to his function, or when necessary, due to company operations
- On site circuit modifications as directed
Main requirements and skills:
- Technical Background
- Previous experience in a role of technical support, especially after sales
- Experience working within Networks, IP-systems and intercoms
- Strong communication skills and the ability of achieving great results
- Flexibility and the ability to adapt to change
- Self-motivated attitude, pro-active and excellent problem-solving skills
Benefits
- 25 Days Holiday, Sick Pay and Healthcare
