IT Technical Support (Hatfield, UK)

Monday, June 19, 2023 9:25 AM

~Please note that all applications and CVs must be sent to us in English in order to be considered.~

We're seeking an IT Technical Support to join PayByPhone UK!

About the role:

We are looking for an IT Technical Support to work within the Corporate IT team to deliver best-in-class support to our PayByPhone Staff & Partners by ensuring productivity, maximizing collaboration and enhancing security!

Here's what you'll do:

Triage tickets and work with ticketing systems to manage employee requests within defined communication and resolution SLAs.
Work closely with the Corporate IT team in Canada to solve problems that improve PayByPhone’s employee experience
Provision and maintain workstations and user accounts
Partner with People & Culture to support onboarding and offboarding of employees
Collaborate to maintain technology assets including licenses and hardware across European inventories
Collaborate with key stakeholders to document and improve current processes, continuously identifying gaps and opportunities for automation
Diagnose issues with hardware, software, network, A/V boardrooms, printer, and phones

The must-haves:

3-5 years experience in a similar role
Experience with Atlassian suite of tools, Jira and Confluence
Experience with Windows Server and Active Directory, configuring accounts, groups and managing access
Experience with supporting users with cloud-based SaaS and SSO tools. Such as: Microsoft MyApps, Office 365 Suite, G-Suite
Experience working with and configuring various SSO technologies on an IDP level (SAML, JIT, SCIM)
Experience administrating hybrid Microsoft 365 environments including Azure AD, Exchange Online
Experience setting up and migrating devices into Microsoft Intune and Apple Deployment programs
Experience with Windows and Mac systems, using modern deployment strategies and MDM device management solutions. Such as: Meraki, Mosyle, Intune
Identifying pain points in processes to reduce technical debt
Ownership of tickets, responding to tickets quickly and seeing issues through to resolution
Hands-on experience leading an initiative from start to finish, ability to document and self-manage projects as well as work with others on larger initiatives
Ability to achieve goals while managing scope, time, quality, and risk
A passion for working with technology with the end-user experience in mind
Willing to make occasional visits to French and German offices and required
Fluent in English and French

The nice to haves:

Programming or scripting would be an asset
Administrative knowledge of Atlassian tools would be an asset
Post-secondary degree, diploma or equivalent practical experience
Relevant industry certifications or courses
German proficiency would be a huge plus

Success in this role looks like:

Ownership of IT issues with strong troubleshooting abilities and problem solving beyond simply working on tickets. (ie: repeat tickets are resolved at scale and solutions put in place to improve the employee experience.
Comfortable working at a fast pace with the different technologies required in the role
Adapts to changing priorities and requirements
Communicates effectively and clearly across teams in English (French and German an asset), building trust among Employees and Partners
Makes occasional visits to France and Germany affiliates as required

About us:

Here at PayByPhone, our strength is in our people: a talented team behind a fantastic product. We are a creative, ambitious and driven multi-disciplinary group. We value learning and fun as we innovate to help millions of consumers pay for parking easily and securely. Our teams are growing; but not without you.

Together, we’re on a mission to simplify the world of mobility payments – one parking spot at a time. We’re one of the fastest-growing mobile payment companies in the world and process over 100 million parking, transit, and bike-share transactions a year in cities across North America, Europe and Australia. Our teams help millions of consumers easily and securely pay for parking and transportation without the hassles of waiting in line, carrying change, or risking costly fines.

Now, as a subsidiary of Volkswagen Financial Services, our growth has a global focus and we can’t do it alone. We need the right people working with us to help reach our lofty goals and we want it to be you.

PayByPhone is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated equally. The Company does not tolerate discrimination or harassment in the workplace or talent attraction processes. Our commitment is to attract and acquire talent that are representative of the talent market, and are based on business needs, job requirements and individual qualifications.

At PayByPhone, we operate in a constantly evolving world. With change being a long-time friend of ours, we have our values to guide how we work as a team to deliver on our commitments. In short, we:

Make things happen

Stay curious

Work together

Have fun

See through our customers’ eyes