Operations Representative (Hybrid, Milan, IT)

At EasyPark, we love cities. We love them for work, for play and everything in between. That’s why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced not due to additional parking spots and fewer cars, but thanks to predictive technology that connects our users to available spots.

At EasyPark it is the people that make the difference. We stay true to our values of being curious, continuously collaborating and keeping a humble manner whilst celebrating each milestone. Our values drive us, and these are:

💜Be curious: We approach the ever-changing world with curiosity

💜Play together: We play fair for a bigger purpose

💜Inch by inch: We move towards our vision and celebrate inches along the way

As an Operations Representative, you will play a vital role in the operations team to support and deliver great customer service, quality assurance, and relationship retention through guidance, counselling, and recommendations to our customer network, both new and existing.

Your main responsibility will be to secure a seamless implementation of the Easypark system by configuring, maintaining and supporting sold products and services for our partners.

As PSM we contribute to building solid relationships by daily operational contact with our Partners. We are the first point of contact when something isn’t working but also when it’s working successfully.

We contribute to our vision by connecting with our Partners, identifying their needs and driving improvement initiatives.

This role will be based in Sesto San Giovanni in Milan, and will require travel to Rome 3 times a month for wider team networking events. We also operate on a hybrid working model.

Responsibilities:

• Providing excellent operative support to new and existing partners
• Configuration of parking tariff and area mapping.
• Implementation of Easypark standard services.
• Quality assurance, testing and maintenance of products and services sold while striving for continuous improvement.
• Order, review and roll-out of point of sales marketing material.
• Maintaining an ongoing discussion with EasyPark’s Central R&D department and Product support teams.
• Collaboration across departments e.g. IT, app development, procurement and customer service.
• Training and supporting customer service representatives and others on EasyPark services.
• Ensuring data quality in the CRM system

Skills and competencies:

• Excellent customer relationship management skills and strong interest in helping customers.
• Good planning and self-management skills. Proven involvement in project management is appreciated.
• High affinity for digital products, proficient in Microsoft Office products (specifically Excel)
• Native in the market language and proficient in English.
• It’s a plus if mastering other Nordic/ C&S language
• Change management, resilience and positive attitude towards change

Our Offer:

Want to be part of a dynamic fast-growing scale-up and global, urban mobility leader? Yes! Want to make an impact? Yes!

We offer a lot of autonomy and room to develop your talents. We know our people are at their best when they enjoy a good work-life balance, which we fully support. You can expect great employment benefits, and a strong focus on employee welfare!

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